Personal Banker 1

First Federal Savings Bank • Rupert, ID

5d

About The Position

The Personal Banker 1 provides customer service in a retail banking environment, builds customer relationships, and supports growth in the customer base and deposit account and service production. The role processes teller transactions, performs vault duties, assists with wire transfers and branch security, and helps customers open and maintain personal deposit accounts and related services. The position also responds to customer inquiries, refers customers to relevant bank experts and departments, and represents the bank in the community. The role must be performed in compliance with applicable laws, regulations, policies, practices, and procedures.

First Federal Bank describes its culture as community-focused and grounded in serving members and communities. Ideal candidates demonstrate the bank’s values of being driven, dedicated, and engaged. Eligible employees receive a range of benefits, including paid leave, insurance, retirement matching, educational assistance, loan incentives, and opportunities to volunteer and support local communities.

Requirements

• High school diploma or equivalent; required education may be satisfied by experience and/or working knowledge.
• Two years of combined customer service experience and/or cash handling experience.
• Valid driver’s license; travel between branches, to/from Corporate, or to customer locations may be required.
• Ability to stand or sit for extended periods.
• Ability to operate computer applications and basic business equipment.
• Demonstrate the Bank’s core values: driven, dedicated, and engaged.

Nice To Haves

• One year of banking experience.

Responsibilities

• Demonstrate the Bank’s core values: driven, dedicated, and engaged.
• Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow the customer base and increase deposit account and service production.
• Process teller transactions, including deposits, withdrawals, loan payments, cash advances, foreign currency orders and exchanges, savings bond redemptions, monetary instruments, and gift card purchases.
• Perform vault duties, including cash shipments and distribution of money to other Personal Bankers, cash recyclers, and ATMs.
• Assist with outgoing wire transfer requests.
• May assist with in-branch security duties.
• Help customers open and maintain personal deposit accounts and services, including checking, savings, time deposits, IRAs, safe deposit boxes, debit cards, and online banking.
• Understand and review legal documentation.
• Refer customers to in-house financial experts or relevant bank departments, including business banking, commercial lending, mortgage lending, and wealth management, when appropriate.
• Assist with personal credit card applications.
• Respond to customer inquiries in person, by phone, or by email.
• Represent and promote the bank professionally in the community and at community events.
• Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures.
• Perform other duties as assigned by the Branch Manager or Assistant Branch Manager.

Benefits

• Paid vacation, sick leave, and holidays for eligible employees.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan with employer match.
• Educational and student loan repayment assistance.
• Life insurance.
• Long-term disability insurance.
• Loan incentives.
• Service recognition.
• Paid volunteer hours.
• Participation in the Pay-It-Forward program to support the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED