Medical Receptionist - Defiance, OH
About The Position
The Medical Receptionist provides administrative support at Marathon Health centers and is responsible for front-office reception and general departmental support. The role answers calls, greets visitors, assists with appointments and calendars, prepares correspondence and documents, processes mail and packages, maintains supplies, and collects and reconciles payments. The receptionist also supports patient flow and records management, assists with administrative tasks related to insurance and referrals, and helps with electronic medical record data entry while maintaining patient confidentiality and HIPAA protocols.
Requirements
- High school diploma or GED.
- 1–3 years of related professional experience in a medical office environment, or an equivalent combination of education and experience.
- Proficiency using an electronic medical record system.
- Strong technical expertise with Microsoft Teams and Microsoft 365, including Word, Excel, Outlook, and PowerPoint.
- Excellent written and oral communication skills.
- Strong customer service skills and the ability to promote teamwork.
- Ability to build and maintain trusting relationships with integrity and commitment.
- Excellent time management and multitasking skills, including the ability to prioritize work, execute a plan, and meet deadlines.
- Flexibility and adaptability in a fast-paced, evolving workplace with competing priorities.
- Ability to work successfully with teammates, stakeholders, clients, vendors, and guests.
- Excellent organizational skills and meticulous attention to detail.
- Strong critical thinking and creative, effective problem-solving skills.
- Ability to maintain confidential documents and communications and exercise judgment and discretion.
Nice To Haves
- Associate degree in healthcare or a related field.
Responsibilities
- Answer incoming office calls and electronic messages, validate member status, respond to questions, and refer questions to medical staff as needed.
- Greet patients and visitors in person and by telephone.
- Schedule appointments to support patient satisfaction, provider time, and room utilization.
- Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
- Anticipate patient anxieties, provide comfort, and answer questions.
- File and retrieve patient records to ensure treatment information is available to providers.
- Obtain, record, and update patients' personal and financial information.
- Collect copayments where applicable, reconcile credit cards and cash, tally the cash drawer, and prepare deposits.
- Complete prior authorization paperwork, fax referral communications, and perform similar administrative duties as needed.
- Maintain a clean and professional front reception area; stock and restock office equipment and manage incoming and outgoing deliveries as needed.
- Assist Medical Assistants with electronic medical record data entry, including entering patient information and scanning and uploading forms as necessary.
- Maintain patient confidentiality and comply with HIPAA regulations and protocols.
- Perform other duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
