Personal Banker

PNC•Talladega, AL

14d•Onsite

About The Position

As a Personal Banker in PNC's retail organization, based in Talladega, Alabama, you acquire and deepen the branch customer base through proactive sales and service activities. You help customers improve their financial wellbeing, collaborate with ecosystem partners to grow their share of wallet, and position PNC solutions to support revenue growth and customer loyalty. The position is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. You drive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement. You deliver a full PNC conversation with each client interaction to identify appropriate solutions, and work with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships. You create a differentiated customer experience, educate customers about ways to manage financial transactions using technology and other resources, and use product and procedural knowledge to resolve customer problems. You also manage risk by following policies and procedures, exercising sound judgment within established limits, maintaining heightened scrutiny to avoid losses, and contributing to efficient and accurate branch operations. PNC emphasizes customer focus and effective management of risks in support of its Enterprise Risk Management Framework. Candidates must meet applicable background-check requirements. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience; related experience or product knowledge is needed to accomplish primary duties.
Roles at this level typically require an associate degree or equivalent. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
The position is subject to Section 19 of the Federal Deposit Insurance Act and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers about financial transaction options by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Adhere to policies and procedures, exercise sound judgment, and help identify and avoid losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year depending on career level and years of service, subject to eligibility.