Personal Banker

First Citizens Bank • Chesterfield, MO

15d

About The Position

As a Financial Services Representative (Personal Banker) at First Citizens Bank, you will support sales and service delivery in the branch. You will build and expand banking relationships through proactive customer outreach and customer service requests. The position is responsible for opening deposit accounts and related banking services, and identifying and referring sales opportunities to the appropriate bank partner.

The role involves achieving assigned individual and/or team financial, production, and relationship goals; engaging customers, prospects, and referral sources; providing relevant financial guidance; and delivering responsive service. It also requires following banking regulations and internal procedures, completing required training, and supporting branch operational efficiency.

Requirements

• Bachelor's degree and at least 1 year of experience; or a high school diploma or GED/equivalent and at least 5 years of experience in sales, customer service, lending, or financial services sales.
• Application of a structured sales process.
• Ability to provide financial guidance and expertise.
• Financial literacy.
• Knowledge of retail banking products and services.

Responsibilities

• Achieve assigned individual and/or team financial, production, and relationship results.
• Engage customers, prospects, and referral sources through proactive outreach.
• Represent the Bank at civic and community events, when appropriate, to generate business and identify potential CRA opportunities.
• Use sales practices that create value for both customers and the Bank, with appropriate partnering, planning, and preparation.
• Listen to customers, ask questions to understand their needs and preferences, and take prompt action to address immediate needs.
• Identify sales or referral opportunities and refer them to appropriate bank partners.
• Seek coaching, support Bank initiatives, and use tools to optimize performance.
• Comply with regulations, Bank policies, procedures, and delegated authorities to manage risk.
• Complete required training by established deadlines.
• Perform assigned general office management duties.
• Ensure transaction accuracy and operational efficiency when responsible for taking deposits.

Benefits

• First Citizens Bank offers a competitive benefits program designed to meet associates' needs; further details are available on the company's benefits website.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED