Personal Banker

PNC•Dublin, OH

13d•$41,250 - $68,750•Onsite

About The Position

The Personal Banker works within PNC's Retail Branch organization at the Dublin Branch in Dublin, Ohio. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customers' share of wallet. The Personal Banker presents PNC solutions to generate revenue and customer loyalty. The role drives sales conversations through internal and outbound interactions, including outbound calling, service-to-sales activity, teller interactions, appointment setting, and lobby engagement. It provides a full PNC conversation during every customer interaction, uses community and ecosystem partnerships to acquire and retain relationships, and educates customers on transaction-management options using technology and other resources. The Personal Banker applies product and procedural knowledge to resolve customer issues, follows policies and procedures to manage risk, and supports efficient and accurate branch operations. This is an in-office role. Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every customer interaction to identify suitable solutions.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions by using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and demonstrating heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.