Personal Banker

PNC•Fort Wayne, IN

27d•Onsite

About The Position

As a Personal Banker in PNC's Retail Branch organization, based at the State Coliseum branch in Fort Wayne, Indiana, you will acquire and deepen the branch customer base through proactive sales and service. You will identify opportunities to improve customers' financial wellbeing, collaborate with ecosystem partners to grow customers' share of wallet, and position PNC solutions to generate revenue and customer loyalty. The position is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. You will drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. In every customer interaction, you will deliver a full PNC conversation to identify appropriate solutions. You will educate customers on ways to manage financial transactions using technology, tools, and resources, and apply product and procedural knowledge to resolve problems and strengthen customer loyalty. The role also includes managing risk by following policies and procedures, exercising sound judgment within established limits, identifying and avoiding potential losses, and helping ensure branch daily operations are completed accurately and efficiently. Candidates for this role are subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position is subject to Section 19 of the FDIA and, where applicable, the SAFE Act and/or FINRA requirements.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
The position is subject to Section 19 of the FDIA and, for any registered role, the SAFE Act and/or FINRA requirements.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every customer interaction to identify appropriate solutions.
Build customer loyalty and increase customers' share of wallet through a differentiated experience.
Educate customers on financial transaction options by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Follow policies and procedures, exercise sound judgment, and identify and avoid potential losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.