Personal Banker

Hancock Whitney•Crestview, FL

About The Position

The Personal Banker builds and maintains relationships with clients and prospects, assesses financial needs, and provides tailored banking product and service solutions. The role includes proactive sales and business development, referrals to specialized partners, and education about digital and self-service banking options. The Personal Banker also processes routine and complex financial transactions and helps manage the financial center lobby experience. The position supports the Bank’s risk management culture by exercising sound judgment, maintaining situational awareness, and following established policies. Work responsibilities may vary according to financial center needs and include evenings, weekends, and occasional travel.

Requirements

High school diploma or GED.
At least 3 years of sales and client service experience, or a bachelor’s degree plus 2 years of cash-handling, customer service, and retail experience.
Ability to form, expand, and deepen client relationships.
Working knowledge of applicable banking products, services, and regulations.
Proficiency in banking systems, applications, and research tools.
NMLS registration under the SAFE Act of 2008; employment is contingent on successful registration and a background check.
Ability to work financial center hours, including evenings and weekends, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 25 pounds if required to perform essential job functions, subject to accommodation.

Nice To Haves

Bachelor’s degree.
Prior banking experience.
State Life Insurance license.

Responsibilities

Build and maintain client and prospect relationships through in-person meetings, phone outreach, outbound calling, community engagement, and educational events.
Conduct financial needs assessments and provide tailored product and service solutions.
Refer clients to business partners and subject matter experts for specialized financial needs.
Educate clients on mobile, online, ATM, and emerging-technology self-service banking options.
Drive proactive sales conversations and manage a pipeline to achieve assigned sales and business development goals.
Use ecosystem partnerships and community centers of influence to acquire, expand, and retain client relationships.
Process routine and complex financial transactions, including deposits, withdrawals, loan payments, and account servicing.
Engage, greet, and direct clients to appropriate resources in the financial center lobby.
Support the Bank’s risk management culture by making sound decisions, maintaining situational awareness, and following established policies.
Adapt responsibilities to financial center needs, including working evenings and weekends and occasional travel.