Personal Banker

PNC•Port Arthur, TX

22d•Onsite

About The Position

The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifies ways to improve customers’ financial well-being, and collaborates with ecosystem partners to grow customer relationships. The role positions PNC solutions to generate revenue and build customer loyalty. The position uses internal and outbound interactions—including outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement—to identify customer needs and recommend appropriate PNC solutions. It leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships, while educating customers on financial transaction options and available technology, tools, and resources. The Personal Banker applies product and procedural knowledge to resolve customer problems, manages risk by following policies and procedures and exercising sound judgment, and participates in efficient and accurate branch operations. PNC describes this as an in-office position based at its Port Arthur Hwy 69 Branch in Port Arthur, Texas. Spanish speaking is preferred. Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Spanish speaking is preferred.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position appropriate PNC solutions.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with each client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment within established limits, and taking heightened care to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.