Personal Banker

PNC•Lakeview, IL

22d•$49,500 - $82,500•Onsite

About The Position

As a Branch Banker in PNC's Retail Banking organization, the Personal Banker is based in Chicago, Illinois, and acquires and deepens the branch customer base through proactive sales and service activities. The role manages the customer experience by identifying opportunities to improve customers' financial wellbeing, collaborating with ecosystem partners to grow customers' share of wallet, and positioning PNC solutions to drive revenue and customer loyalty. The Personal Banker uses a defined sales process that includes outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The role delivers a full PNC conversation during client interactions, uses ecosystem partnerships and community Centers of Influence to acquire and retain relationships, and educates customers about ways to manage financial transactions using technology and other resources. The banker also applies product and procedural knowledge to resolve customer problems and participates in efficient, accurate branch operations while adhering to policies and managing risk. The position is in-office. Bilingual Spanish is preferred. Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations. Employment visa sponsorship and STEM OPT participation are not provided for this position.

Requirements

Typically requires 3 or more years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Spanish speaking is preferred.

Nice To Haves

Bilingual Spanish ability.
Accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales skills.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position suitable PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate solutions.
Build customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, exercise sound judgment, identify potential losses, and manage risk.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.