Personal Banker

PNC Bank•Bryan, MO

6d•Onsite

About The Position

The Personal Banker works within PNC's Retail Banking organization and is based in O'Fallon, Missouri. The role acquires and deepens the branch customer base through proactive sales and service, identifies ways to improve customers' financial wellbeing, and works with ecosystem partners to grow customer relationships and share of wallet. The position is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker delivers a full PNC conversation during customer interactions, presents appropriate solutions, and creates customer loyalty through a differentiated experience. The role also supports branch operations, educates customers about managing financial transactions with technology and other resources, resolves customer problems, and manages risk by following policies and procedures.

Requirements

Typically requires an associate degree or equivalent, as well as related experience or product knowledge.
Typically requires 3 or more years of experience.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that knowledge to create customized customer solutions.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each customer interaction to identify appropriate solutions.
Build customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
Identify and avoid potential losses through heightened scrutiny.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service