Personal Banker

PNC•Pequannock Township, NJ

16d•$49,500 - $82,500•Onsite

About The Position

PNC is hiring a full-time Branch Banker in its Northwest Region Retail Banking organization, based in Pompton Plains, New Jersey. This in-office role focuses on acquiring and deepening the branch customer base through proactive sales and service, identifying opportunities to improve customers’ financial wellbeing, and positioning PNC solutions to grow revenue and customer loyalty. The banker works with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. The role delivers a differentiated customer experience through outbound calling, service-to-sales conversations, teller interactions, appointment setting, lobby engagement, and a full PNC conversation at every client interaction. It includes educating customers about options for managing financial transactions using available technology, tools, and resources; applying product and procedural knowledge to resolve customer problems; and participating in accurate, efficient branch operations. The banker manages risk by following policies and procedures, using sound judgment, and applying heightened scrutiny to identify and avoid loss. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. Employment visa sponsorship and STEM OPT participation are not available for this position. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations and applicable FDIA, SAFE Act, or FINRA requirements.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No degree is listed as required in the Education section.
No required certifications are listed.
No required or preferred language assessments are listed.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and backup child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.