Personal Banker

PNC Bank•Gilbert, AZ

12d•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, based in Gilbert, Arizona, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve customers’ financial wellbeing, collaborating with ecosystem partners, and positioning PNC solutions to grow revenue, loyalty, and customers’ share of wallet. This is an in-office role. Spanish-speaking ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role uses a defined sales process across outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You will deliver a full PNC conversation with each customer interaction, educate customers about options for managing financial transactions using technology and other resources, and use product and procedural knowledge to resolve problems. You will also follow policies and procedures, manage risk, exercise sound judgment, and help complete branch operations accurately and efficiently. Candidates typically have an associate degree or equivalent and related experience or product knowledge; comparable combinations of education, job-specific certifications, and experience may be considered in lieu of a degree. The position typically requires at least three years of experience. There are no required certifications listed. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires at least 3 years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; comparable combinations of education, job-specific certification(s), and experience (including military service) may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish-speaking ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Preferred competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage their experience.
Collaborate with ecosystem partners to grow customers’ share of wallet and acquire, expand, and retain relationships.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every customer interaction to identify appropriate solutions.
Educate customers about financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Follow policies and procedures, manage risk, use sound judgment within established limits, and identify and avoid loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and backup child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays per year, depending on eligibility.
Nine occasional absence days per year, unless otherwise required by law.
15 to 25 vacation days per year depending on career level and years of service.