Personal Banker

Commerce Bank•Wichita, KS

20d•$21 - $25•Onsite

About The Position

Commerce Bank is hiring a Personal Banker for its Wichita Northwest location. Personal Bankers serve as ambassadors of the Commerce Bank brand and build lasting relationships with customers, coworkers, and internal business partners. They identify customers’ financial needs through needs-based conversations and recommend appropriate products and services to support customers’ financial health. The role provides training and resources, opportunities for career development, and eligibility to earn additional compensation through a quarterly, performance-based incentive program. The position is scheduled Monday through Friday from 8:45 AM to 5:45 PM and Saturday from 8:45 AM to 12:15 PM. It may be filled as a Personal Banker I or Personal Banker II, depending on experience and education. Federal regulations require an investigatory consumer report that discloses credit history for candidates considered for the position. Applicants must be eligible to work in the United States without sponsorship now or in the future.

Requirements

High school diploma or equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and ability to provide excellent customer service in person and over the phone.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and ability to manage multiple priorities.
Team player with excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers and recommend products and services based on their needs to help achieve individual and team sales and service goals.
Educate customers about retail products and digital solutions that support financial wellness and improve the customer experience.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build and maintain relationships with customers, coworkers, and other internal departments.
Perform other duties as assigned.