Personal Banker

PNC•Kansas City, MO

15d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This Personal Banker role is within PNC's Retail organization and is based at the Crossroads Solution Center in Kansas City, Missouri. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. Spanish bilingual ability is preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifies ways to improve customers’ financial wellbeing, collaborates with ecosystem partners, and positions PNC solutions to grow revenue and customer loyalty. The role requires delivering a full PNC conversation during client interactions, supporting branch operations, and managing risk in accordance with policies and procedures. Roles at this level typically require an associate degree or equivalent and related experience or product knowledge. The posting states that the position typically requires 3+ years of experience; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree. The listed education is “No Degree,” and no certifications are required. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3+ years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, using sound judgment within established limits, and exercising heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility, plus time based on years of service.