Personal Banker

KeyBank•Guilderland, NY

19d•Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to people and businesses in KeyBank communities. The role builds client confidence and financial wellness by having thoughtful conversations, identifying financial needs, and recommending customized solutions in person and through proactive calling. The Personal Banker attracts new clients and develops and expands relationships with existing clients in line with their financial goals. This is a client-first, sales-driven position requiring initiative, competitiveness, teamwork, and polished communication. The position is based in a branch and supports branch operations as needed, including assisting with teller transactions. The Personal Banker must follow operational, risk, security, audit, and documentation procedures, as well as KeyBank policies and its Code of Conduct. Saturday work may be directed by management. The role requires routinely and frequently operating a motor vehicle with a valid driver's license.

Requirements

At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, MS Windows, and Office products including Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients about Key digital platforms and capabilities.
Strong work ethic and high integrity.
Excellent time-management skills.
Strong verbal and non-verbal communication skills.
Ability to evaluate financial information and understand risks associated with banking operations and client transactions.
Ability to handle cash transactions accurately and efficiently.
Ability to routinely and frequently operate a motor vehicle and hold a valid driver's license.
High school diploma, GED, or equivalent business experience.

Nice To Haves

Bachelor's degree.
Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to help clients.
Notary license.

Responsibilities

Create a strong client experience by being present with clients and teammates.
Listen for financial wellness opportunities in in-person and telephone conversations and make customized recommendations.
Meet individual activity, behavior, and outcome goals.
Open personal and business accounts and offer relevant deposit and lending products.
Build partnerships with branch teammates and other lines of business to acquire clients and deepen existing relationships; manage internal and external centers of influence.
Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
Support branch operations, including assisting with client transactions on the Teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work on Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
Perform other duties as assigned; duties and activities may change or be newly assigned.
Build and nurture client relationships, identify prospective clients, understand their needs, and develop strategies to convert them into long-term clients.
Deepen existing client relationships by offering products and services that meet evolving needs, resolve issues promptly, and support a positive banking experience.
Evaluate financial information, identify opportunities, recommend strategies, and manage risks associated with banking operations and client transactions.
Handle cash transactions accurately and efficiently.