Personal Banker

KeyBank • Kettering, OH

10h • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in conversations to identify financial needs and provide customized guidance and solutions that support financial wellness, in person and through proactive calling. As part of the branch team, the Personal Banker attracts new clients and develops existing relationships in line with clients’ financial goals. The position is client-focused, sales-driven, self-motivated, and dependent on effective teamwork and polished communication.

The Personal Banker opens personal and business accounts, recommends banking products and services, and works with branch teammates and other business partners to acquire clients and deepen existing relationships. The role also supports branch operations, including teller transactions as needed, and follows operational, risk, security, audit, and documentation requirements. Work schedules are set in advance based on branch needs; Saturday work may be directed by management. Regular, predictable attendance and punctuality are essential.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key digital platforms and capabilities.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Strong work ethic and high integrity.
• Excellent time-management skills.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to understand client needs, recommend appropriate banking products and services, and provide positive client service.
• Ability to evaluate financial information, identify opportunities, recommend strategies, and manage risks associated with banking operations and client transactions.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions.
• Notary license.

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Identify financial wellness opportunities during in-person and phone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals and expectations.
• Open personal and business accounts and offer products such as checking, deposit products, home equity, unsecured lending, and certificates of deposit.
• Build partnerships with branch teammates and other lines of business to acquire clients and deepen existing client relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit policies and procedures, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Maintain punctuality and regular, predictable attendance, and communicate with management about appointment scheduling that may affect work hours.
• Comply with KeyBank policies and procedures, conduct business ethically, avoid conflicts of interest, and act in clients’ best interests.
• Perform other duties as assigned.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits are available; the posting refers applicants to a separate benefits list.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED