Personal Banker
About The Position
As a Personal Banker in PNC's Retail organization, based in Camden, New Jersey, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage customer experiences by identifying ways to improve customers' financial wellbeing, collaborating with ecosystem partners, and positioning PNC solutions to grow revenue and customer loyalty. The role uses a defined sales process across outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You will deliver a full PNC conversation with each client to identify appropriate solutions, use technology and other resources to educate customers about financial transactions, and apply product and procedural knowledge to resolve customer problems. You will also participate in efficient and accurate branch operations and manage risk by following policies and procedures and exercising sound judgment. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role is incentive eligible, with payments based on company, business, and/or individual performance.
Requirements
- Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
- Typically requires 3 or more years of experience.
- Demonstrate knowledge, skills, and abilities appropriate to the role.
- Demonstrate customer focus and the ability to create customized customer solutions.
- Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
- Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Nice To Haves
- Spanish-speaking ability is preferred.
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
- Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Responsibilities
- Acquire and deepen the branch customer base through proactive sales and service activities.
- Identify opportunities to improve customers' financial wellbeing and offer customized PNC solutions.
- Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
- Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
- Deliver a full PNC conversation in every client interaction to identify appropriate solutions.
- Build customer loyalty and grow customers' share of wallet through a differentiated customer experience.
- Educate customers about options for managing financial transactions by leveraging technology, tools, and resources.
- Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
- Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding loss.
- Participate in branch daily operations and ensure they are completed efficiently and accurately.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
