Personal Banker

KeyBank•Exton, PA

15d•$21 - $31•Onsite

About The Position

The Personal Banker serves as a trusted advisor and problem solver for individuals and businesses in KeyBank communities. The role engages clients in deeper conversations to identify their needs and provide customized guidance and solutions that support financial wellness, both in person and through proactive calling. As a member of the branch team, the Personal Banker attracts new clients and develops existing relationships around clients’ financial goals. This is a client-first, sales-driven position requiring self-motivation, competitiveness, teamwork, and polished, confident communication. The Personal Banker opens personal and business accounts, makes recommendations, builds partnerships with branch teammates and other lines of business, and supports branch operations, including assisting with teller transactions as needed. The role is based at a branch and includes Saturday work as directed by management.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing new and existing customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and client service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key’s digital platforms and capabilities.
Knowledge of client accounts and banking relationships, with sound judgment in client interactions and transactions.
Ability to attain sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
Strong work ethic and high integrity.
Excellent time management skills.
Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop strategies to convert prospects into long-term clients.
Ability to provide attentive client service, resolve issues promptly, and support a positive banking experience.
Ability to evaluate financial information, understand clients’ financial health, identify opportunities, and recommend strategies.
Understanding of banking and transaction risks and ability to manage them.
Strong verbal and non-verbal communication skills.
Ability to handle cash transactions accurately and efficiently.
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Nice To Haves

Bachelor's degree.
Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions.
Notary license.

Responsibilities

Provide a strong client experience by being present with clients and teammates and recognizing the impact of each interaction.
Listen for financial wellness opportunities during in-person and phone conversations and provide customized recommendations.
Meet individual activity, behavior, and outcome goals.
Open personal and business accounts, including checking, small business, deposit, home equity, unsecured lending, and certificate of deposit products.
Build partnerships with branch teammates and other lines of business to attract clients and deepen existing relationships.
Manage internal and external centers of influence.
Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
Support branch operations, including assisting clients with transactions on the teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Perform other duties as assigned and comply with KeyBank policies, procedures, values, and Code of Conduct.