Personal Banker

PNC•Oregon, OH

7d•$41,250 - $68,750•Onsite

About The Position

The Personal Banker works within PNC's Retail Branch Banking organization at the Oregon Branch office in Oregon, Ohio. This is an in-office role focused on acquiring and deepening the branch customer base through proactive sales and service, improving customers’ financial wellbeing, and building customer loyalty. The banker collaborates with ecosystem partners and community Centers of Influence to grow relationships, customer share of wallet, revenue, and loyalty. The role delivers PNC solutions through outbound calling, service-to-sales conversations, teller interactions, appointment setting, lobby engagement, and other customer interactions. The Personal Banker educates customers about options for managing financial transactions, including the use of technology, tools, and resources; applies product and procedural knowledge to resolve customer issues; and participates in efficient, accurate branch operations. The position also requires adherence to policies and procedures, sound judgment, and active attention to risk and loss prevention. PNC describes this role as incentive eligible, with incentive payment based on company, business, and/or individual performance. Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach, with the ability to use customer needs and satisfaction to create customized solutions.
Ability to assess and manage risks in support of PNC's Enterprise Risk Management Framework.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, manage risk, exercise sound judgment within established limits, and help avoid losses.
Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options, subject to eligibility
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, subject to eligibility
Up to 11 paid holidays each year, subject to eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility
Incentive compensation based on company, business, and/or individual performance