Personal Banker

PNC•Countryside, IL

22d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Personal Banker role is part of PNC's Retail Branch organization and is based at 2575 Countryside Blvd., Clearwater, FL 33761. It is an in-office position. Spanish bilingual ability is preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifying opportunities to improve customers’ financial wellbeing and collaborating with ecosystem partners to grow customers’ share of wallet. The role positions PNC solutions to drive revenue and customer loyalty, delivers a full PNC conversation in each client interaction, and educates customers about transaction-management options using available technology, tools, and resources. It also applies product and procedural knowledge to resolve customer problems, manages risk in line with policies and procedures, and participates in accurate, efficient branch operations. Roles at this level typically require an associate degree or equivalent and related experience or product knowledge; typically, 3+ years of experience are required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. The listed education requirement is “No Degree,” and there are no required certifications. Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3+ years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and apply customer needs and satisfaction as primary considerations in business decisions.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Meet applicable Section 19 of the Federal Deposit Insurance Act requirements and, for registered roles, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

Bilingual Spanish speaking ability.
Preferred skills: accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to drive new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Build customer loyalty and grow share of wallet through a differentiated customer experience.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.