Personal Banker

PNC•Redwood City, CA

21d•$49,500 - $82,500•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Personal Banker role is part of PNC's Retail Banking organization and is based in Redwood City, California. The position is in-office. Spanish language skills are preferred. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service activities. The role identifies opportunities to improve customers’ financial wellbeing, collaborates with ecosystem partners to grow customers’ share of wallet, and positions PNC solutions to generate revenue and customer loyalty. The banker uses a defined sales process across outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement, and delivers a full PNC conversation during client interactions to identify appropriate solutions. The role builds loyalty through a differentiated customer experience, educates customers about financial transaction options and relevant technology, and uses product and procedural knowledge to resolve customer problems. The banker also follows policies and procedures, exercises sound judgment, identifies and avoids losses, manages risk, and participates in efficient and accurate branch operations. The role typically requires an associate degree or equivalent and related experience or product knowledge, with typically 3 or more years of experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered. The posting lists no degree and no required certifications. Spanish speaking is preferred. The role is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent and related experience or product knowledge; in lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
The position is subject to applicable Section 19 of the Federal Deposit Insurance Act requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Adhere to policies and procedures, exercise sound judgment, and identify and avoid losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service, depending on eligibility.