Personal Banker

Braemar Hotels & Resorts • Vineland, NJ

11d • $20 - $29 • Onsite

About The Position

OceanFirst Bank is hiring a Personal Banker for its Vineland, New Jersey branch. Retail staff participate in a two-week personalized, interactive training experience upon hire. The role processes routine financial transactions while providing personalized service, and supports branch growth, profitability, and customer retention by meeting sales and service objectives. The Personal Banker assesses customer needs, recommends appropriate banking products and services, and serves current and prospective customers. The position may serve as Branch Supervisor when directed by management and assists with other branch functions as assigned.

Requirements

• High school diploma or equivalent.
• Two to three years of experience in a direct customer-service capacity, including one year of prior cash handling.
• Valid NMLS registration.
• Excellent sales and customer-service skills.
• Strong basic math skills.
• Excellent interpersonal and verbal communication skills, attention to detail, and strong organizational skills.
• Basic knowledge of opening accounts such as checking and savings accounts.
• Computer literacy, moderate typing skills, and knowledge of standard office equipment, including a calculator.
• Working knowledge of bank products, services, and software, or the ability to be trained and learn quickly.
• Mastery of operational teller functions.
• Ability to work flexible schedules according to branch needs.
• Ability to remain stationary for extended periods, communicate with customers, travel throughout the company footprint if required, navigate the branch, operate a computer, phone, and essential equipment, handle money, and position oneself to transport coin bags and boxes.

Nice To Haves

• Prior customer-service experience in a retail banking environment.
• Prior cash-handling experience in a retail banking environment.
• Teller-related experience.
• Prior sales experience, preferably in a retail banking environment.
• Notary license, for providing notary services.

Responsibilities

• Greet customers professionally and use consultative selling and profiling techniques to recommend products and services.
• Balance and prove the cash drawer and work toward teller-difference and controllable-loss performance standards; attend to the night deposit vault, ATM, ITM, and coin machine as needed.
• Make daily outbound calls to customers and prospects to promote Bank, Wealth, and NEST products and services.
• Meet and exceed assigned annual sales goals for Bank products and referral goals for NEST and digital products.
• Proactively sell Bank products and services to deepen and preserve customer relationships based on customer needs.
• Identify sales opportunities for debit cards, credit cards, Wealth and Trust services, and other strategic sales goals set by management.
• Solicit consumer loan applications, process applications, and close loans.
• Respond to customer inquiries about Bank services and coordinate with internal departments to support customer satisfaction.
• Perform account and record maintenance as directed.
• Provide notary services if licensed.
• Process deposits, withdrawals, loan payments, check cashing, and other teller transactions according to Bank policy.
• Serve as Branch Supervisor when directed by management and assist with related branch functions as directed by the Branch Manager.
• Help customers migrate to the Bank’s digital channels.
• Stay current on and apply Bank policies and procedures, including BSA requirements, and attend additional training as directed.
• Participate in the Branch Incentive Program.
• Ensure compliance with banking regulations, employment and labor laws, agency guidelines, and organizational policies.
• Manage Retail Branch compliance requirements and maintain files in accordance with regulations.
• Ensure staff meet compliance and disclosure requirements and are cross-trained.

Benefits

• Professional growth opportunities
• Employee perks and discount programs
• Tuition assistance program
• Incentive compensation program
• Company holidays and paid time off
• Use of on-site fitness facilities at the Red Bank and Toms River headquarters offices
• Two-week personalized and interactive training experience for retail staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED