Personal Banker

Commerce Bank•Charlotte, MO

11d•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its 12th and Charlotte location. Personal Bankers represent the Commerce Bank brand and build lasting relationships with customers, coworkers, and other business areas. They identify customers’ financial needs and provide suitable solutions while supporting customers’ financial health. The role offers training, resources, career-development opportunities, and eligibility for quarterly performance-based incentives in addition to base pay. The scheduled hours are Monday through Friday, 7:45 AM to 5:45 PM.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and ability to connect with customers in person and over the phone while providing excellent customer service.
Ability to meet personal and branch sales and customer service expectations.
Organized, motivated self-starter with strong attention to detail and ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills.
Ability to adapt to varied situations with an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Must authorize an investigatory consumer report disclosing credit history if considered for the position.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers and recommend products and services that match their needs and help achieve individual and team sales and service goals.
Educate customers about retail banking products and digital solutions that support financial wellness and enhance the customer experience.
Complete financial transactions accurately and efficiently while following policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build relationships with customers, coworkers, and other internal departments.
Perform other duties as assigned.