Personal Banker

PNC Bank•Brentwood, OH

5d•Onsite

About The Position

The Personal Banker works in PNC's Retail organization at the Brentwood Branch in Cincinnati, Ohio. This in-office role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customer relationships and share of wallet. The banker delivers a differentiated customer experience, positions PNC solutions, and builds customer loyalty through proactive conversations, outbound calling, appointment setting, teller interactions, and lobby engagement. The role also educates customers about financial transaction options and uses product and procedural knowledge to address customer problems. The Personal Banker supports branch daily operations and manages risk by following policies and procedures, exercising sound judgment, and identifying and avoiding loss. Candidates typically need an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience are required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The role is incentive eligible.

Requirements

Typically requires an associate degree or equivalent, as well as related experience or product knowledge.
Typically requires 3 or more years of experience.
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
Demonstrate customer focus by aligning business decisions with customer needs and satisfaction and creating customized customer solutions.
Assess and effectively manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
Identify and avoid potential loss through heightened scrutiny.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance