Personal Banker

KeyBank • Troy, NY

6d • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in meaningful conversations to understand their financial needs and provide customized guidance and solutions that support their financial wellness, both in person and through proactive calling. The Personal Banker attracts new clients and develops existing relationships based on clients’ financial goals, helping build confidence in their finances. Success requires a client-first, sales-driven, self-motivated, and competitive approach, along with effective teamwork, polished communication, and confidence.

The position supports branch operations, including assisting with client transactions on the Teller line as needed, and works with branch teammates and other business partners to acquire clients and deepen existing relationships. It follows operational, risk, security, audit, and documentation requirements, and may work Saturdays as directed by management. Other duties and responsibilities may be assigned.

The role requires a high school diploma, GED, or equivalent business experience; a bachelor’s degree is preferred. A minimum of one year of experience developing customer relationships, achieving sales goals, and building referral sources is required. The position is based in a branch in Troy, New York. Compensation is an hourly base rate of $20.67–$31.25, with potential incentive compensation that may include production, commission, and/or discretionary incentives.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least one year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated ability to influence business partners and leverage centers of influence, including partners in investment services, mortgage, and business banking.
• Working knowledge of PCs, MS Windows, and Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients on KeyBank digital platforms and capabilities.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Strong verbal and non-verbal communication skills.
• Strong work ethic, integrity, and time management skills.
• Ability to build and nurture client relationships, understand client needs, and develop strategies to convert prospects into long-term clients.
• Ability to deepen relationships with existing clients by recommending products and services suited to their needs.
• Ability to provide attentive client service, resolve issues promptly, and support a positive banking experience.
• Ability to evaluate financial information and understand clients’ financial health.
• Understanding of risks associated with banking operations and client transactions.
• Ability to handle cash transactions accurately and efficiently.
• Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions with the goal of being helpful.
• Notary license.

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Identify financial wellness opportunities during in-person and phone conversations and make customized recommendations.
• Meet individual activity, behavior, and outcome goals and expectations.
• Open personal and business accounts and related products, including checking, deposit products, home equity, unsecured lending, and certificates of deposit.
• Partner with branch teammates and other lines of business to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
• Perform other duties as assigned.

Benefits

• Position is eligible for benefits; specific benefits are not listed in the job description.
• Incentive compensation may include production, commission, and/or discretionary incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED