Personal Banker

PNC•Massillon, OH

12d•$41,250 - $68,750•Onsite

About The Position

As a Personal Banker within PNC's Retail Branch organization, this role is based at the Lake Avenue Branch in Massillon, Ohio. The position acquires and deepens the branch customer base through proactive sales and service activities, identifies opportunities to improve customers' financial well-being, and collaborates with ecosystem partners to grow customers' share of wallet. It positions PNC solutions to drive revenue and customer loyalty. The Personal Banker creates a differentiated customer experience through proactive sales conversations and lobby engagement, delivers a full PNC conversation with each client interaction, and educates customers about options for managing financial transactions using technology, tools, and resources. The role applies product and procedural knowledge to solve customer problems, follows policies and procedures to manage risk, and participates in accurate and efficient branch operations. PNC describes itself as an in-office company. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance. Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. No employment visa sponsorship or STEM OPT participation is provided for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, together with related experience or product knowledge. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Customer-focused approach, with the ability to use customer needs and satisfaction as primary considerations and create customized customer solutions.
Ability to assess and effectively manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
Additional background checks may apply under Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial well-being and collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to drive new revenue and customer loyalty.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and effective lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Engage with customers in the lobby, position PNC products to meet their needs, and educate them on options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.