Personal Banker

KeyBank • Ketchikan, AK

26d • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a problem solver, trusted advisor, and partner to people and businesses in KeyBank communities. The role engages clients in conversations to understand their needs and provide customized guidance and solutions for financial wellness, in person and through proactive calling. As part of a branch team, the Personal Banker attracts new clients and develops relationships with existing clients around their financial goals. The position is client-focused, sales-driven, and requires self-motivation, competitiveness, teamwork, and polished communication.

The Personal Banker supports branch operations, including helping clients with teller transactions as needed, and follows operational, risk, security, audit, and documentation procedures. The position is based at the Ketchikan, Alaska branch and includes working Saturdays as directed by management. The listed base hourly pay range is $20.67–$31.25, with incentive compensation that may include production, commission, and/or discretionary incentives.

Requirements

• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of client sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about digital platforms.
• Strong client-service, relationship-building, communication, time-management, and sales skills.
• Ability to evaluate financial information, recommend appropriate banking products and services, manage banking risks, and accurately handle cash transactions.
• Strong work ethic and high integrity.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
• High school diploma, GED, or equivalent business experience.

Nice To Haves

• Bachelor's degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions.
• Notary license.

Responsibilities

• Provide a strong client experience and engage attentively with clients and teammates.
• Identify financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals.
• Open personal and business accounts and offer deposit, home equity, unsecured lending, and certificate of deposit products.
• Partner with branch teammates and other lines of business to acquire clients and deepen existing relationships; manage internal and external centers of influence.
• Follow operational, risk, security, and audit policies and procedures, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies, procedures, and code of conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED