Bilingual Spanish Personal Banker - North Federal
About The Position
As a Personal Banker in PNC's retail organization, based in Denver, Colorado, you will acquire and deepen the branch customer base through proactive sales and service. You will identify ways to improve customers’ financial wellbeing, collaborate with ecosystem partners, and position PNC solutions to increase revenue, loyalty, and customers’ share of wallet. Spanish speaking ability is required. This is an in-office role; PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will guide customer conversations, recommend appropriate banking solutions, engage customers in the branch lobby, and help them use technology and other resources to manage financial transactions. You will also resolve customer problems, manage risk in accordance with policies and procedures, and help ensure branch operations are completed accurately and efficiently. The position typically requires an associate degree or equivalent and related experience or product knowledge, with 3 or more years of experience. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. Spanish speaking is required; no certification is required. Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations. The role is incentive eligible. The base salary range is $45,375–$75,625, with pay varying based on location, market data, skills, experience, and education.
Requirements
- Spanish speaking ability is required.
- Typically requires 3 or more years of experience.
- Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
- Demonstrate appropriate knowledge, skills, and abilities for the role.
- Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Nice To Haves
- Accountability
- Banking
- Client loyalty
- Customer experience
- Customer service
- Identifying opportunities
- Leveraging technology
- Proactive sales
- Knowledge of banking products
- Digital awareness
- Effective communication
- Managing multiple priorities
- Matrix management
- Problem solving
- Prospecting
- Retail lending
- Selling
- Understanding customer needs
Responsibilities
- Acquire and deepen the branch customer base through proactive sales and service activities.
- Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
- Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
- Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
- Deliver a full PNC conversation with each customer interaction to identify suitable solutions.
- Build customer loyalty and grow customers’ share of wallet through a differentiated experience.
- Educate customers about options for managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
- Manage risk by following policies and procedures, exercising sound judgment, and applying heightened scrutiny to help avoid loss.
- Participate in daily branch operations and complete them efficiently and accurately.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave, depending on eligibility
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
