Bilingual Spanish - Personal Banker

PNC Bank•Houston, TX

5d•Onsite

About The Position

As a Personal Banker within PNC's Retail Branch organization, the employee is based at the Royal Oaks Branch in Houston, Texas. The role acquires and deepens the branch customer base through proactive sales and service activities, identifies opportunities to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customers' share of wallet. The Personal Banker positions PNC solutions to generate revenue and customer loyalty, and delivers a full PNC conversation during client interactions to identify appropriate solutions. Spanish speaking ability is required. This is an in-office role; PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The position manages the customer experience through outbound calls, service-to-sales interactions, teller interactions, appointment setting, lobby engagement, and community partnerships. It also supports branch daily operations and manages risk by following policies and procedures, using sound judgment, and applying heightened scrutiny to identify and avoid loss. Candidates typically need an associate degree or equivalent and related experience or product knowledge; typically, at least three years of experience is required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Requirements

Spanish speaking ability is required.
Typically requires at least three years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree.
Candidates considered for the position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to drive revenue and customer loyalty.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.