Personal Banker

Commerce Bank•Florissant, MO

12d•$21 - $25•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its Cross Keys location. Personal Bankers serve as ambassadors of the Commerce Bank brand, building and maintaining relationships with customers, coworkers, and other business areas. The role involves identifying customers’ financial needs and recommending appropriate solutions to help support their financial wellness. The position provides tools, resources, training, and opportunities for career growth. Personal Bankers deliver customer service in person and over the phone, educate customers about retail products and digital solutions, and complete financial transactions accurately in compliance with policies, procedures, and regulatory requirements. The role may be filled at the Personal Banker I or Personal Banker II level, depending on experience and education. The schedule is Monday through Friday, 8:15 a.m. to 5:15 p.m., and Saturday, 8:45 a.m. to 12:15 p.m. Compensation is $20.55–$25.05 per hour, based on relevant factors, with eligibility for performance-based incentives. Applicants must be eligible to work in the United States without sponsorship now or in the future. Candidates considered for the position will be asked to authorize an investigatory consumer report disclosing credit history.

Requirements

High school diploma or equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Organized, motivated self-starter with strong attention to detail and ability to manage multiple priorities.
Team-oriented, with excellent written, verbal, and interpersonal communication skills.
Ability to adapt to varied situations and maintain an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
If considered for the position, willingness to authorize an investigatory consumer report that discloses credit history.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers, understand their needs, and recommend products and services to help achieve individual and team sales and service goals.
Educate customers about retail products and digital solutions that enhance their experience and financial wellness.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build and maintain relationships with customers, coworkers, and other internal departments.
Perform other duties as assigned.