Personal Banker

KeyBank • Seattle, WA

20d • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in conversations to identify their needs and provide personalized guidance and solutions that support financial wellness, both in person and through proactive calling. As part of a branch team, the Personal Banker attracts new clients and develops relationships with existing clients in line with their financial goals. The role is client-focused, sales-driven, self-motivated, and competitive, with effective teamwork, polished communication, and confidence important to success.

The position includes opening personal and business accounts and related deposit and lending products, developing referral and partner relationships, supporting branch operations and teller-line transactions as needed, and following operational, risk, security, audit, and documentation requirements. The Personal Banker participates in branch huddles and end-of-day debriefs and works Saturdays as directed by management. The position is located in a branch in Seattle, Washington.

Requirements

• At least 1 year of experience developing new and existing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, Microsoft Windows, and Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key digital platforms and capabilities.
• High school diploma, GED, or equivalent business experience.
• Knowledge of client accounts and business with the bank, and sound judgment with clients and transactions.
• Ability to attain sales and referral goals through appointments and quality conversations, using system-generated leads, walk-ins, and professional contacts.
• Strong work ethic, integrity, and time-management skills.
• Ability to build and nurture client relationships, identify potential clients, understand needs, and develop strategies to convert prospects into long-term clients.
• Ability to deepen existing client relationships by offering products and services suited to clients’ evolving needs.
• Ability to address client needs, resolve issues promptly, and provide positive client service.
• Ability to evaluate financial information, understand clients’ financial health, identify opportunities, and recommend strategies.
• Ability to understand and manage risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Accurate and efficient handling of cash transactions.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
• Ability to meet physical demands, including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor's degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to help them.
• Notary license.

Responsibilities

• Provide a strong client experience and engage attentively with clients and teammates.
• Identify financial wellness opportunities in in-person and phone conversations and provide customized recommendations.
• Meet individual activity, behavior, and outcome goals.
• Open personal and business accounts, including consumer checking, small business and other deposit products, home equity and unsecured lending products, and certificates of deposit.
• Develop partnerships with branch teammates and business-line partners to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies, procedures, values, and Code of Conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED