Personal Banker

PNC Bank•The Colony, TX

14d•Onsite

About The Position

As a Personal Banker in PNC's Retail Branch Banking organization, the employee is based at The Colony branch in Lewisville, Texas. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customers' share of wallet. The position is in-office. Spanish bilingual ability is preferred; employment visa sponsorship and STEM OPT participation are not provided for this position. The Personal Banker leads customer conversations, positions PNC solutions, and delivers a differentiated experience to build loyalty and revenue. The role also supports branch operations, addresses customer problems, and manages risk by following policies and procedures. Candidates typically need an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience is required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Requirements

Typically requires 3 or more years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates considered for the position will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Spanish speaking ability is preferred.

Nice To Haves

Spanish speaking ability; bilingual Spanish preferred.
Skills and competencies listed as preferred include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to grow revenue and customer loyalty.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Perform lobby engagement activities to connect with customers and position products to meet their needs.
Educate customers about options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding potential loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility.