Personal Banker

PNC Bank•Orlando, FL

6d•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, the employee is based at the Downtown Orlando–Pine Street Branch in Orlando, Florida. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers' financial well-being, and positions PNC solutions to grow revenue, loyalty, and customers' share of wallet. It includes outbound and in-branch sales conversations, lobby engagement, appointment setting, and collaboration with ecosystem partners and community Centers of Influence. The Personal Banker also supports accurate and efficient daily branch operations, resolves customer issues, and manages risk by following policies and procedures. This is an in-office position. Spanish bilingual ability is preferred. PNC does not provide employment-visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 3 years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge. A comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Meet applicable Section 19 FDIA requirements; registered roles may also be subject to SAFE Act and/or FINRA requirements.

Nice To Haves

Bilingual Spanish.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial well-being and manage the customer experience.
Collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to generate revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated experience.
Educate customers about ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.