Personal Banker

Advia Credit Union • Beloit, WI

8d • Onsite

About The Position

The Personal Banker proactively identifies financial solutions for members through in-person interactions and phone calls. The role recommends products and services that can save members time or money, help them earn money, add convenience, or provide peace of mind. The Personal Banker provides outstanding service to internal and external members while demonstrating the credit union’s core values: Act with Integrity, Drive Progress, Build & Strengthen Relationships, and Keep People at the Core.

The position includes interviewing members, explaining products and policies, identifying needs, cross-selling services, counseling members on financial matters, performing lending and new-account functions, and building ongoing member relationships. It also involves outbound calls, assisting with electronic services, and staying informed about policy updates and banking and lending trends. The role is full-time and on-site. Advia offers an incentive opportunity based on individual performance and a bilingual premium for employees who regularly use language skills to assist members; proficiency testing is required, with Spanish specifically needed.

Requirements

• Strong interpersonal skills.
• Courtesy and tact in personal contact with members and others inside and outside the organization.
• Spanish language proficiency is specifically needed for the bilingual premium; proficiency testing is required.

Nice To Haves

• Experience working in an environment with individual and team goals is preferred.

Responsibilities

• Interview existing and potential members in person and by phone, and explain specific services, products, and policies.
• Identify members’ needs and actively cross-sell Credit Union services and products in an appropriate, professional manner, meeting Credit Union standards.
• Meet outbound call expectations related to CRM and other call-list leads.
• Counsel members regarding money management and financial matters, including communicating loan denials, explaining decisions, and providing direction for future consideration.
• Perform timely and accurate lending functions and offer lending solutions, including HELOC and business lending.
• Build and maintain a book of business to improve present, past, and future member relationships.
• Proactively build and manage a pipeline that supports members’ financial well-being.
• Perform new-account functions, explain account and ownership options, and obtain required information and documentation.
• Cross-sell electronic services and help members enroll in them and understand the e-statement process.
• Ensure the Credit Union’s quality and professional reputation is projected and maintained.
• Stay informed about policy and procedure updates and local and national banking and lending trends.
• Provide outstanding service to internal and external members while demonstrating the Credit Union’s core values.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Life insurance and disability coverage.
• Paid time off (PTO).
• Paid holidays; every Sunday off.
• Paid parental leave, available after one year of service.
• Learning and development programs.
• Tuition reimbursement, available after one year of service.
• Free telemedicine.
• Employee Assistance Program (EAP).
• Wellness initiatives.
• Paid Community Action Volunteer Hours.
• Weekly incentive program based on individual performance.
• Bilingual premium for eligible employees who regularly use their language skills to assist members.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed