Personal Banker

PNC•Saginaw, MI

21d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Personal Banker role is part of PNC's retail branch organization and is based at the Gratiot Road Branch in Saginaw, Michigan. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customers' share of wallet. The role positions PNC solutions to generate revenue and customer loyalty, provides a differentiated customer experience, and helps customers understand options for managing financial transactions using available technology and resources. The Personal Banker also applies product and procedural knowledge to resolve customer problems, adheres to policies and procedures to manage risk, and participates in efficient and accurate branch operations. The role typically requires an associate degree or equivalent and related experience or product knowledge; candidates typically have 3 or more years of experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. The posting lists no degree and no required certifications. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations. The role is subject to applicable FDIA Section 19 requirements and, where relevant, SAFE Act and/or FINRA requirements.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Demonstrate customer focus and use customer needs and satisfaction as primary considerations in business decisions.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate PNC solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.