Personal Banker

PNC Bank•Murrieta, CA

11d•Onsite

About The Position

PNC is hiring a full-time Personal Banker in its Branch Banking organization, based at 40780 California Oaks Rd., Murrieta, CA 92562. The role acquires and deepens the branch customer base through proactive sales and service, identifies ways to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. Personal Bankers position PNC solutions to increase revenue and customer loyalty and provide a differentiated customer experience. This is an in-office role. Spanish fluency is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The position requires applying product and procedural knowledge to meet customer needs, resolving problems, managing risk, and supporting efficient and accurate branch operations. Candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, at least three years of experience is required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Requirements

Typically, at least 3 years of related work experience or product knowledge.
Typically, an associate degree or equivalent; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrated knowledge, skills, and abilities appropriate to the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
The role is subject to Section 19 of the Federal Deposit Insurance Act and, for any registered role, applicable SAFE Act and/or FINRA requirements concerning certain criminal history.

Nice To Haves

Fluency in Spanish.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with each customer interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.