Personal Banker
PNC Bank•Camden, NJ
•Onsite
About The Position
The Personal Banker works within PNC's Retail organization and is based in Camden, New Jersey. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers’ financial well-being, and positions PNC solutions to grow revenue, loyalty, and customers’ share of wallet. It is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Typically requires three or more years of experience.
- Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
- Demonstrate customer focus by prioritizing customer needs and satisfaction and using that knowledge to create customized solutions.
- Assess and effectively manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Nice To Haves
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
- Competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
- Spanish-speaking ability is preferred.
Responsibilities
- Acquire and deepen the branch customer base through proactive sales and service activities.
- Identify opportunities to improve customers’ financial well-being and recommend appropriate solutions.
- Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
- Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
- Deliver a full PNC conversation during every client interaction to identify appropriate PNC solutions.
- Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
- Educate customers about options for managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
- Manage risk by following policies and procedures, exercising sound judgment, and identifying and avoiding potential losses.
- Participate in branch daily operations and ensure tasks are completed efficiently and accurately.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- Nine occasional absence days each year, unless otherwise required by law
- Between 15 and 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
