Personal Banker

Glacier Bancorp, Inc.•Paris, TX

47d•Onsite

About The Position

Guaranty Bank & Trust is seeking a Full-Time Personal Banker to join their team. This role focuses on improving customer financial well-being by building loyalty, uncovering financial needs, and recommending appropriate products and services. The Personal Banker will open new accounts, manage the customer experience including onboarding and issue resolution, and conduct outbound sales activities like meeting with local businesses and attending community events. They will also connect customers with specialists for loans, mortgages, and investments, follow up with new customers to ensure satisfaction, and educate customers on self-service technologies. Compliance with privacy policies, regulatory rules, and assigned training is also a key responsibility.

Requirements

Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives
Excellent communication skills that build customer relationships based on trust
Strong critical thinking and problem-solving skills to meet our customer's needs
Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
Ability to collaborate with others to achieve shared goals
Proficient in Microsoft Office
High school degree or higher- required
Minimum 6 months of Teller experience- required
Must live within 30 minutes of the bank's location listed below.

Nice To Haves

Minimum 1 year of New Accounts experience- preferred

Responsibilities

Working with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
Opening new accounts, including consumer and business accounts
Taking ownership of the customer experience including on-boarding and resolving service issues
Conducting some outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank
Connecting customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs
Contacting new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities.
Engaging customers in the lobby and the phone to assist, educate, and train them on how to conduct transactions through self-service technologies
Complying with privacy policies and procedures to maintain customer confidentiality and information protection
Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
Completing and passing all required regulatory compliance training as assigned
Perform any additional duties and tasks assigned by management