Personal Banker
About The Position
The Personal Banker combines client service responsibilities with assisting clients in opening and managing accounts. The role provides personalized support, promotes the bank’s services, and helps build lasting client relationships while following operational policies, procedures, and compliance standards. Personal Bankers contribute to clients’ banking experiences and the overall performance of the branch. The position handles account opening and maintenance, client inquiries, banking transactions, product recommendations, and referrals. It also supports branch operations, maintains client confidentiality, and collaborates with the team to provide a positive client experience.
Responsibilities
- Open personal and business accounts, including checking, savings, and CDs, by collecting documentation, completing applications, and following bank policies and regulations.
- Assist clients with account maintenance, including address changes, wire transfers, and other updates.
- Respond to client inquiries and provide solutions relating to products, services, and account management.
- Identify client needs and recommend relevant bank products, services, and solutions, such as loans, credit cards, and online banking.
- Process CSR transactions, including deposits, withdrawals, loan payments, transfers, check cashing, and cash advances.
- Balance the cash drawer at the end of each shift and ensure transactions are recorded correctly.
- Provide routine transactional services, including money orders and cashier’s checks.
- Engage with clients professionally, building trust and rapport to foster long-term relationships.
- Identify opportunities to cross-sell and refer products and services based on client needs.
- Participate in sales campaigns, product promotions, and client outreach to meet or exceed branch sales and service targets.
- Follow applicable federal, state, and local regulations, including Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) requirements.
- Follow bank policies, procedures, and operational controls to minimize risk and ensure accuracy.
- Protect confidential client information and maintain confidentiality.
- Assist with general branch operations and administrative tasks, including keeping the branch clean and organized.
- Collaborate with team members to support smooth day-to-day operations and a positive client experience.
- Participate in branch meetings and training to stay informed about product updates, compliance changes, and client service best practices.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
