Personal Banker

PNC•Grand Rapids, MI

14d•Onsite

About The Position

The Personal Banker works within PNC’s Retail Banking organization at the Cascade Branch in Grand Rapids, Michigan. This in-office role acquires and deepens the branch customer base through proactive sales and service activities, identifies opportunities to improve customers’ financial wellbeing, and positions PNC solutions to grow revenue and customer loyalty. The role collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. The Personal Banker delivers a differentiated customer experience through a defined sales process that includes outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. The banker conducts a full PNC conversation with every client interaction, educates customers about transaction-management options and technology, and uses product and procedural knowledge to resolve problems. The role also manages risk by following policies and procedures, applying sound judgment, identifying potential losses, and supporting accurate and efficient branch operations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; in lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Skills and competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to increase revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Adhere to policies and procedures, use sound judgment within established limits, and identify and avoid potential losses.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year depending on career level and years of service, subject to eligibility.