Personal Banker

PNC Bank•Irving, TX

6d•Onsite

About The Position

As a Personal Banker in PNC's Retail Branch Banking organization, the employee is based at the Macarthur branch in Irving, Texas. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and positions PNC solutions to increase revenue and customer loyalty. It collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. Spanish bilingual ability is preferred. The position is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker manages customer experiences through proactive sales conversations, including outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The banker delivers a full PNC conversation during each client interaction, educates customers about ways to manage financial transactions using technology and other resources, and applies product and procedural knowledge to resolve problems. The role also supports branch operations, manages risk, follows policies and procedures, and uses sound judgment to help prevent losses. Candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience are required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in place of a degree. No degree or required certification is listed. Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates being considered are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish-speaking ability; bilingual Spanish is preferred.
Skills and competencies include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, proactive sales, banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their customer experience.
Collaborate with ecosystem partners to grow customers' share of wallet and acquire, expand, and retain relationships.
Position PNC solutions to generate revenue and build customer loyalty.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with each client interaction to identify appropriate solutions.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and backup child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.