Personal Banker

PNC•Carbondale, PA

9d•Onsite

About The Position

As a Branch Banker in PNC's Retail Banking organization, based in Carbondale, Pennsylvania, you will acquire and deepen the branch customer base through proactive sales and service. You will identify opportunities to support customers’ financial well-being, collaborate with ecosystem partners, and position PNC solutions to increase revenue and customer loyalty. The position is performed in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will build customer relationships through outbound calls, service-to-sales interactions, teller conversations, appointment setting, lobby engagement, and full PNC conversations during client interactions. You will educate customers about options for managing financial transactions, including by using technology, tools, and resources, and apply product and procedural knowledge to resolve customer problems. You will also follow policies and procedures, use sound judgment to identify and mitigate risk, and participate in efficient and accurate branch operations. Candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, three or more years of experience are required. A comparable combination of education, job-specific certifications, and experience may be considered in place of a degree. No degree or certification is listed as required. Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires three or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Additional background checks may apply as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers on financial transaction options by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Adhere to policies and procedures, exercise sound judgment, and identify and avoid potential losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.