Personal Banker

Commerce Bank•Lenexa, KS

17d•Onsite

About The Position

Commerce Bank is hiring a Personal Banker for its Lenexa location. Personal Bankers are ambassadors of the Commerce Bank brand who develop and maintain relationships with customers, coworkers, and other areas of the business. The role focuses on understanding customers’ financial needs and recommending appropriate solutions to help improve their financial health. The position provides tools, resources, and training, along with opportunities for career growth. Personal Bankers deliver customer service in person and over the phone, educate customers about retail products and digital solutions, complete financial transactions accurately and in compliance with applicable requirements, and refer customers with complex needs to bank specialists. The role includes a quarterly performance-based incentive program in addition to base pay.

Requirements

High school diploma or equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing excellent customer service.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and ability to manage multiple priorities.
Team player with excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
If considered for the position, must authorize an investigatory consumer report that discloses credit history.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers, understand their needs, and recommend appropriate products and services.
Work toward individual and team sales and customer service goals.
Educate customers about retail products and digital solutions that support their financial wellness and enhance their experience.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Establish relationships with internal departments.
Perform other duties as assigned.