Personal Banker

KeyBank•Spencerport, NY

10d•Onsite

About The Position

The Personal Banker helps individuals and businesses in KeyBank communities with their financial wellness. The role engages clients in deeper conversations to identify needs and provide personalized guidance and solutions, both in person and through proactive calling. As a member of the branch team, the Personal Banker attracts new clients and builds and expands relationships with existing clients based on their financial goals. The position is client-focused, sales-driven, and self-motivated, and relies on effective teamwork, polished communication, and confidence. The Personal Banker opens personal and business accounts, provides customized financial wellness recommendations, works toward individual activity and sales goals, and partners with branch teammates and other lines of business. The role also supports branch operations, including helping on the Teller line as needed, and follows operational, risk, security, audit, and documentation requirements. Saturday work is required as directed by management. The position is based at a KeyBank branch in Spencerport, New York.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of client sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, MS Windows, and Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients on Key digital platforms and capabilities.
Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
Strong work ethic and integrity; excellent time management; strong verbal and non-verbal communication; client relationship-building and service skills; ability to evaluate financial information, manage banking risks, handle cash transactions accurately, and attain sales and referral goals.

Nice To Haves

Bachelor’s degree.
Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to help clients.
Notary license.

Responsibilities

Provide a strong client experience in interactions with clients and teammates.
Identify financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
Meet individual activity, behavior, and outcome goals and expectations.
Open personal and business accounts, including consumer checking, small business, deposit products, home equity, unsecured lending, and certificates of deposit.
Build partnerships with branch teammates and line-of-business partners to acquire clients and deepen existing relationships.
Manage internal and external centers of influence.
Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
Support branch operations, including assisting clients with transactions on the Teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Perform other assigned duties and comply with KeyBank policies and procedures, including acting professionally and ethically and in clients’ and Key’s best interests.