Personal Banker

OceanFirst Bank • Vineland, NJ

10d • Onsite

About The Position

OceanFirst Bank is seeking a Personal Banker for its Vineland, New Jersey branch. The role processes routine financial transactions while providing personalized, high-quality service. The Personal Banker contributes to branch growth, profitability, and customer retention by meeting sales and service goals, assessing customer needs, and recommending appropriate banking products and services. Retail staff participate in a two-week personalized, interactive training experience upon hire.

The role involves customer service, teller operations, sales and referrals, loan application processing, account maintenance, and support for branch compliance and operations. The Personal Banker may provide notary services if licensed and may serve as Branch Supervisor if directed by management. The position requires flexibility to work schedules based on branch needs.

Requirements

• High school diploma or equivalent.
• Two to three years of experience in a direct customer service capacity, including one year of prior cash handling experience; retail banking experience is preferred.
• Prior sales experience; retail banking sales experience is preferred.
• Valid NMLS registration.
• Excellent sales and customer service skills.
• Strong basic math skills.
• Excellent interpersonal and verbal communication skills, attention to detail, and strong organizational skills.
• Basic knowledge of opening new accounts, such as checking and savings accounts.
• Computer literacy, moderate typing skills, and knowledge of standard office equipment, including a calculator.
• Working knowledge of bank products, services, and software, or the ability to be trained and learn quickly.
• Mastery of teller operational functions.
• Ability to work flexible schedules in accordance with branch needs.

Nice To Haves

• Prior cash handling experience in a retail banking environment.
• Teller-related experience.
• Prior sales experience in a retail banking environment.

Responsibilities

• Greet customers warmly and professionally.
• Use consultative selling and profiling techniques to help new and existing customers select products and services suited to their needs.
• Balance and prove the cash drawer and work to meet teller difference and controllable loss standards.
• Attend to the night deposit vault, ATM, ITM, and coin machine as needed.
• Make daily outbound calls to customers and prospects to promote Bank, Wealth, and NEST products and services.
• Meet or exceed assigned annual sales goals for Bank products and referral goals for NEST and digital products.
• Proactively sell Bank products and services to deepen and preserve customer relationships based on customer needs.
• Identify sales opportunities for debit cards, credit cards, Wealth and Trust services, and other strategic sales goals as directed by management.
• Solicit consumer loan applications, process applications, and close loans.
• Respond to customer inquiries about Bank services and work with internal departments to support customer satisfaction.
• Perform account and record maintenance duties as directed.
• Provide notary services if licensed.
• Process deposits, withdrawals, loan payments, check cashing, and other teller transactions in accordance with Bank policy.
• Serve as Branch Supervisor if directed by management.
• Assist with related branch office functions as directed by the Branch Manager.
• Help customers migrate to the Bank’s digital channels.
• Stay current on and apply Bank policies and procedures, including BSA requirements, and attend additional training as directed.
• Participate in the Branch Incentive Program.
• Comply with regulations governing the banking industry, employment and labor laws, agency guidelines, and organizational policies.
• Manage Retail Branch compliance requirements and maintain files in accordance with regulations.
• Ensure staff meet compliance and disclosure requirements and are cross-trained in these areas.

Benefits

• Professional growth opportunities.
• Employee perks and discount programs.
• Tuition assistance program.
• Incentive compensation program.
• Company holidays and paid time off.
• Use of on-site fitness facilities at the Red Bank and Toms River headquarters offices.
• Two-week personalized and interactive training experience for retail staff upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED