Personal Banker

PNC Bank•Lumberton, NJ

6d•Onsite

About The Position

The Personal Banker is part of PNC's Retail organization and is based in Lumberton, New Jersey. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and positions PNC solutions to drive revenue and loyalty. The banker collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. The role delivers a full PNC conversation during client interactions, including outbound calling, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. It helps customers understand options for managing financial transactions using technology, tools, and resources; resolves customer problems; and participates in efficient, accurate branch operations. The banker also manages risk by following policies and procedures, applying sound judgment, and exercising heightened scrutiny to avoid loss. PNC describes itself as an in-office company. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. Employment visa sponsorship and STEM OPT participation are not available for this position.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus and use customer needs and satisfaction to inform customized solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills: accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to drive new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures and demonstrating sound judgment within established limits.
Identify and avoid potential loss through heightened scrutiny.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.