Personal Banker

PNC•Houston, TX

22d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This Personal Banker role is part of PNC's retail branch organization and is based in Houston, Texas. PNC describes the position as in-office and encourages candidates to discuss workplace expectations with the recruiter and hiring manager. Bilingual Spanish skills are preferred. PNC will not sponsor employment visas or participate in STEM OPT for this position. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service. The role identifies opportunities to improve customers’ financial well-being, collaborates with ecosystem partners to grow customers’ share of wallet, and positions PNC solutions to generate revenue and customer loyalty. It uses a defined sales process across outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement, and delivers a full PNC conversation with every client interaction. The role supports customer loyalty through differentiated service, educating customers about transaction-management options and helping them use technology, tools, and resources. It applies product and procedural knowledge to resolve customer problems, manages risk by adhering to policies and procedures, and participates in efficient and accurate branch operations. Successful employees are expected to focus on customers and manage risks consistent with PNC’s Enterprise Risk Management Framework. Roles at this level typically require an associate degree or equivalent and related experience or product knowledge, usually 3 or more years of experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered. The posting lists “No Degree” under Education and no required certifications. Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience; related experience or product knowledge is typically expected.
Roles at this level typically require an associate degree or equivalent; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish; Spanish speaking is preferred.
Skills: accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies: banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and working to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.