Personal Banker

Blue Ridge Bank National Association•Hartfield, VA

8d•$35,000 - $49,000

About The Position

The Personal Banker assists new and existing customers with immediate, short-term, and long-term financial needs by handling transactions, opening new accounts, making appropriate partner referrals, and complying with regulations, policies, and procedures. The role delivers customer service, supports sales and relationship growth, performs branch operations, and helps maintain operational and audit standards. The position may provide notary services, signature guarantees, and backup support for branch leadership when necessary.

Requirements

High school diploma or equivalent.
Strong computer skills relevant to Microsoft Office applications, such as Word, Excel, and Outlook.
Strong presentation skills.
Demonstrated track record of meeting sales and service goals.
Organizational skills and attention to detail.
Strong decision-making and problem-resolution skills.
Ability to work all branch hours, including required evenings and weekends.
Ability to work accurately with attention to detail.
Ability to work as part of a team.
Ability to ask questions and build rapport.
Ability to maintain internal and external confidentiality.
Successful completion of required background checks.

Nice To Haves

At least one year of cash-handling and customer-service experience, as well as sales experience focused on cross-selling products and services.

Responsibilities

Deliver outstanding service while performing customer transactions and responding to inquiries.
Guide customers and provide a full spectrum of customer services.
Meet service standards by following established Service Quality Standards.
Achieve individual sales goals and support branch sales goals by identifying customer needs and promoting or selling bank products and services.
Develop customer relationships through follow-up on new business and personal accounts and timely account maintenance.
Identify relationship-growth opportunities and independently develop new, existing, and prospective consumer and business customers.
Complete arrangements and documents for special services.
Stay informed about industry trends and competitor information, and maintain knowledge of the Bank’s products, services, and pricing.
Use software to identify customer needs and refer customers to other lines of business.
Perform branch functions and support other branch employees.
Follow operational guidelines and help ensure others do the same.
Audit drawers and conduct spot checks of cash drawer limits when necessary.
Plan, monitor, and adhere to branch cash requirements; place cash orders and prepare shipments.
Help ensure satisfactory branch audit ratings.
May provide notary services and signature guarantees and serve as backup for branch leadership when necessary.
Comply with state and federal regulations and bank policies.
Complete other tasks as assigned.
Create value for the bank and its employees, be a good teammate, and live the Bank’s core values.