Personal Banker

Landmark National Bank•Overland Park, KS

2d•Onsite

About The Position

Landmark National Bank is seeking a Personal Banker to connect customers with bank products and services while delivering friendly, prompt, accurate, and confidential service. The role builds customer relationships, supports customer and bank success, follows regulatory requirements, and represents the bank in the local community. The Personal Banker works independently and as part of a team, models the bank’s core values, and may assist with mentoring fellow associates. The position includes delivering retail banking services such as accepting, inputting, and closing consumer loan requests; opening and maintaining accounts; data entry; issuing debit cards; resetting online banking passwords; initiating wires; and completing second-day checklists. The Personal Banker also promotes bank products and services using the bank’s sales conversation format, participates in team and culture activities, and manages professional development and performance. Other duties and projects may be assigned.

Requirements

High school diploma or equivalent.
Maintain a high degree of discretion and confidentiality.
Ability to work independently within a team setting.
Detail-oriented and organized.
Advanced communication and customer service skills.
Moderate understanding of basic personal computer programs, including Internet, Word, Excel, and Outlook.
Ability to perform the stated physical demands, including sitting or standing for extended periods, speaking and listening, using hands to touch and grasp objects, reaching, viewing a computer screen for extended periods, and occasionally moving about the banking facility and lifting or moving up to 30 pounds.
A credit and background check is part of the final hiring process.

Responsibilities

Represent bank products and services to current and prospective customers and relay customer questions and concerns.
Greet customers and guests, respond promptly and accurately to their needs, and resolve concerns.
Develop and maintain positive relationships with customers and bank associates.
Complete banking transactions and services promptly, accurately, and confidentially, including consumer loan requests, account opening and maintenance, data entry, debit card issuance, online banking password resets, wire initiation, and second-day checklists.
Implement applicable regulatory requirements and procedures.
Promote bank products and services using the 7 Step Conversation, and complete role play, Weekly Checklists, and Needs Solved Sheets.
Participate in culture initiatives and team activities, including Daily Huddles, Weekly Rally Meetings, and Celebration events; lead activities when assigned.
Manage professional improvement through the Quarterly Job Progress Plan and meet Minimum, Target, and Optimum performance levels.
Represent the bank in the local community and assist with promotional activities.
Perform clerical duties and other duties or projects as assigned.
Model Landmark National Bank core values and assist with mentoring fellow associates.