Personal Banker

PNC Bank•Potomac, MD

26d•Onsite

About The Position

As a Personal Banker within PNC's Retail Banking organization, this role is based in Potomac, Maryland. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The position acquires and deepens the branch customer base through proactive sales and service, identifying opportunities to improve customers' financial wellbeing and working with ecosystem partners to grow customers' share of wallet. It positions PNC solutions to generate revenue and customer loyalty, and delivers a full PNC conversation during client interactions to identify appropriate solutions. The Personal Banker also supports lobby engagement, educates customers about technology and transaction-management options, resolves customer problems, manages risk, and participates in efficient and accurate branch operations. Candidates at this level typically have an associate degree or equivalent and related experience or product knowledge; typically, three or more years of experience are required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. No degree, certification, or license is listed as required. The role is incentive-eligible, with incentive payments based on company, business, and/or individual performance. PNC states that it will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically, three or more years of experience.
Typically, an associate degree or equivalent, together with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
Demonstrated appropriate knowledge, skills, and abilities for the role.
Customer-focused approach and ability to create customized customer solutions.
Ability to assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.
Employment visa sponsorship and STEM OPT participation are not provided for this position.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to drive new revenue and customer loyalty.
Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems effectively.
Manage risk by following policies and procedures and exercising sound judgment within established limits.
Apply heightened scrutiny to identify and avoid loss.
Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service